💲 Fair & Honest Pricing
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*If we can’t identify or resolve the issue within the first 20 minutes onsite, you won’t be charged beyond the callout.
Simple pricing. No stress. No surprises.
We keep things affordable, transparent, and respectful — especially for elderly clients. You always know the cost before we proceed, and we won’t charge you if we can’t solve the problem.
| Service | Price | What this includes |
|---|---|---|
| Standard callout (Adelaide metro) | $59 | Covers travel + first 20 minutes onsite. Perfect for diagnostics, quick fixes, or a clear plan forward. |
| Hourly rate (onsite) | $95/hr | Charged in 15-minute increments after the included time. We estimate time before starting. |
| Remote support | $60/hr | For software issues, setup help, and quick troubleshooting from home. |
| 🌿 Elderly / Pensioner Discount | -15% | Available for Seniors Card and Pension Card holders — just show your card. |
| After-hours / weekend | +20% | Only if you request it — always quoted first. |
| Regional SA callouts | Quoted | Fair pricing based on distance and job size. |
Want a quick quote?
Tell us your suburb and what’s going wrong — we’ll reply with a realistic price range before booking.
Typical costs (guide only)
Most jobs fall into these ranges based on time and complexity.
- Wi-Fi dead spots / mesh setup: $120–$280
- New PC setup + updates: $100–$200
- Printer install + scanning: $100–$160
- Slow computer tune-up: $100–$220
- Virus / malware cleanup: $120–$260
- Backup setup (Photos/Documents): $120–$240
Popular onsite services
Great for seniors and families who want it done properly.
- New router install + Wi-Fi setup: $100–$180
- Email setup (Gmail/Outlook): $80–$150
- Computer data transfer: $120–$220
- Smart TV & streaming setup: $80–$150
- Device lesson (phone/tablet/laptop): $70–$120
- Basic home camera setup: $180–$350
What affects the price
- Number of devices involved
- Internet provider / modem / router setup
- Signal issues, wiring, or equipment faults
- Any new hardware or parts required
- Distance outside Adelaide metro
- After-hours / weekend requests
What’s included
- Clear explanation in plain English
- Basic security checks and clean-up
- Practical tips to prevent repeat issues
- Respectful, patient support
- Upfront estimate before any extra work
How we work
Clear process, no surprises — you approve the cost before any extra work.
1 — Diagnose
We listen, check the issue, and confirm what’s actually going on.
2 — Estimate
You get a clear time + price range upfront (before we continue).
3 — Approve
You decide. No pressure, and no surprise charges.
4 — Fix & Explain
We resolve it properly and explain it in plain English.